COVID-19 FAQs 

Can I just arrive for a meal?

Yes! We are open and available for socially distanced limited capacity indoor dining and outdoor patio dining, as well as takeout and delivery.

  

Are there limits to the number of people in our group?

We are following the guidelines from our local officials for the size of parties. Currently, the maximum party size is 10 guests in the state of Pennsylvania.

  

What meals are you serving?

We are serving our full menus for breakfast, lunch, and dinner. Our menus are available on our website.  

 

How do I park?

The parking lot at our diner is open. As we expand our outdoor dining in our parking lot, please be mindful of the changes to the available parking spaces.

 

Will your employees be wearing PPE?

In addition to wearing the required PPE, which consists of face masks covering the nose and mouth, our team will maintain Hospitality Spacing, meaning we will be doing our best to keep our distance, even with our PPE on, while providing your service. We have also increased our health, safety, and sanitation protocols from more frequent hand washing to how and when we sanitize our tables, to regular employee wellness checks.

 

Will I be required to wear a mask?

We are following current local government requirements for guests regarding PPE and masks.Face Coverings are required in our establishment.Per local regulations, we require all guests to wear face coverings when entering, exiting, traveling through, and spending time inside our establishment, except when eating or drinking.

 

Do you have outdoor patio space for dining?

Yes, we plan to expand our patio for outdoor dining while maintaining 6 feet social distancing between parties.

 

Will you have less seats to allow for social distancing?

We are following current government regulations regarding capacity, size of party, and safety protocols. Our floor plans have been modified – and we plan to expand with new patios – based on current policies allowing for 6 feet social distance between tables. For indoor dining, some tables will not be used to ensure 6 feet social distance between parties.

 

What do I do when I arrive?

When you arrive, current government regulations require that you wear a mask that covers your nose and mouth. If you are dining on our patio, we will take you directly to your table. If there are others near the entrance of the restaurant, please allow 6 feet of space or wait outside to allow ample room for social distancing. Once you are seated at your patio table, you may remove your mask. We ask that you put it back on when in close proximity to our staff, when you go to the restroom, and when you are moving through the shared areas of our restaurant and patio – for your safety, as well as the safety of our staff and guests.

 

How are you sanitizing between parties?

All guest tables will be cleaned, sanitized, allowed to air dry, and preset prior to your arrival. This includes table, table edges, chair backs, armrests, and seats. We are continuing to use peroxide-based, EPA-certified disinfectant against Corona viruses. You will have rolled silverware that has been sterilized and handled only with clean gloves and menus that have been sterilized after each use. Our host will provide you with detailed information on our dining protocols to ensure a positive and safe dining experience.

 

Do you have hand sanitizer in your restaurant?

There will be a hand sanitizing station at the entrance of our restaurant for your use.

Behind the dining counter we will also have a hand sanitizing station for our employees.

 

How will you serve us?

While our service has adapted in response to COVID-19 to protect your health and safety, as well as our other guests and our team members, our hospitality remains the same. We are committed to providing you with a great experience and extending our hospitality within our new systems.

 

How will I pay?

When you are finished dining with us, one of our servers will bring your check to you. You are to walk to the register and submit your payment to our host.Our servers are not permitted to accept payment. We will take your payment – cash or card. If using a card payment, we will return it with a receipt and a sterilized pen for your signature, and we will sterilize your card prior to returning it to you.

 

Can I use your restroom?

Restrooms are available for our dining guests only. They are being cleaned and sanitized every hour, and we are providing paper towels as an alternative to air dryers. Our restrooms are not open to the general public or third-party delivery drivers.  Please continue to always wash your hands when using the restroom.

 

Are you doing your full menus for to-go and for delivery?

Yes. We are offering our full breakfast, lunch, and dinner menus for carryout and delivery through third party delivery channels. Our delivery channels are through DoorDash, Grubhub, Postmates, and Uber Eats. If you arrive to pick up your To Go order, please walk-in wearing a face mask and wait for the host at the register to submit your order to you. Please have your form of payment ready. 

 

How can we help maintain a safe environment in your restaurant?

The best way you can help us keep everyone safe is by following our protocols, and simply being kind and considerate. We appreciate your willingness to join us again in our restaurant and hope we can provide you with exceptional hospitality and even a feeling of something familiar in an unfamiliar new day-to-day.

 

What are you using to inform your new health and safety protocols and operations?

Our adapted operations are based on current laws and regulations that have been implemented in response to the COVID-19 crisis, as well as recommendations from the WHO, CDC, and local health officials. We had a strong foundation of extensive health, safety, and sanitization protocols, which we quickly evolved to meet current needs. Unless explicitly indicated otherwise, federal, state, and local laws that have always applied to our business remain in full effect – including our local city’s Health Code, Human Rights Law, the Americans with Disabilities Act (ADA) – and we are still required to fully comply with all requirements.

 

What are you doing differently in your restaurant to prevent the spread of COVID-19?

We have developed multi-layered protocols and plans to provide our guests with exceptional hospitality and to keep all of us as safe as possible. Following the guidance of our local and national health officials, our management team has been adapting our operations as we continue to serve you. We have also been researching and planning the safest ways to reopen our doors to indoor diners. For example, everyone on our staff will be required to wear PPE and will be screened for symptoms and temperature checked prior to their shift. Our service has been adapted to allow for more social distance and fewer interactions with our team. We have hourly cleaning protocols for all high-touch surfaces and equipment. Our floor plans have changed to allow 6 feet between tables.

 

Where can I learn more?

For more details on how our protocols and operations have changed in response to COVID-19, feel free to contact our establishment and someone from our management team will get back to you to address any questions or concerns you may have. Thanks, and we look forward to welcoming you to dine with us soon!

© 2020 THE AMERICAN DINER.